Shipping

We carefully package and ship all PictureFuse transformations from our studio in Australia.

Orders are sent via Australia Post with tracking provided on dispatch.

Processing time: 3–5 business days after artwork approval
Delivery time:

Standard: 3–7 business days (Australia)
Express: 1–3 business days (Australia)

International: Coming soon

You’ll receive a confirmation email once your order ships.

Use your tracking number on the Australia Post website:

👉 auspost.com.au/mypost/track

Track Your Order

Once your transformation is ready and dispatched, you’ll get an email with your Australia Post tracking number.

If you haven’t received it within 7 days of approval, please contact us at

Returns & Exchanges

Because each transformation is custom-made from your photo, we’re unable to accept returns for change of mind.

However, we’ll always make it right if:

There’s a printing or delivery error

Your order arrives damaged

You’re unhappy with the final result due to a production issue

To request a reprint or replacement, contact us within 7 days of delivery at hello@picturefuse.com.au and include your order number plus photos of the issue.

Packaging & Handling

All prints are protected in flat or rolled packaging depending on size.

Questions?

If you have any concerns about shipping or your delivery, reach out anytime:

hello@picturefuse.com.au

Studio hours: 12 PM – 5 PM (AEST), 7 days a week